Should the Metrics drive operations, or the strategy drive execution for better results? Never should anyone chase their own tail.
I see lots of so-called leaders use umpteen metrics to drive their tactics (like resource utilization, revenue/employee, customers retained and lost, etc.)- when you start getting into this mindset, you would be always catching up and trying to make a fish climb the tree to get fruits (yes it happens – engineers get shifted from one domain to another without re-skilling just to meet the numbers). At the end of the day, one ends up always reactive.
If you a strong leader, get the strategy to form objectives that make execution meaningful, and one can arrive at metrics this way, with some minor course corrections on a continuous basis. You need to think ahead as to what makes your product or services sell, where do you have to re-train and up-skill your employees now to be beneficial in one or two years down stream, what customers are expecting from you and how do you put plans to fulfill their need etc. This way the entire organization will look up to you for steering the organization forward. Think ahead, have a great team around you, act decisively and rock & roll.
