Large businesses became big because they all started with small orders and great customer satisfaction. Getting goodwill from clients that you service gets you more orders. How much ever you spend on advertising and marketing, nothing comes close to “Word of Mouth”.
IN India, particularly in the labour intense services sectors, I see this more often – be it getting plumbing or carpentry done for your home, or installing a roofing sheet for your skylight, the issues are the same.
And no one seems to have a one-stop-shop for any such things – for example, you buy a EWC but the hardware store does not send you the installer, you buy a polycarbonate sheet but they do not refer an installer. All on their own selfish agenda.
I write this , especially going through the grind of finding a good polycarbonate sheet vendor to fix our skylight but my experiences just enquiring has been bad over the past 10 days or so. Focus of customers is lacking. What is available in the market in mass is of lower quality and none provide any specification for these sheets.